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Privacy Policy

At Microcomsolution, we value your trust. We are committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your data across our Web Development, AI Engineering, and IT Support services.

1. Information We Collect

We collect information to deliver high-performance solutions. This includes:

  • Personal Information: Name, email address, phone number, and company details provided voluntarily via forms or consultations.
  • Technical Data: IP address, browser type, and device information collected via cookies to optimize website performance and security.
  • Project Data: Technical specifications, access credentials (server/API), and business logic required to execute your project.
  • AI Training Data: Any proprietary data shared specifically for training custom AI models. We strictly isolate this data; it is never used to train public models or shared with other clients.

2. How We Use Your Information

  • Service Delivery: To build, deploy, and maintain your web applications and AI systems.
  • Communication: To send project updates, technical support responses, and invoices.
  • Security & Fraud Prevention: To verify identities and protect our infrastructure from unauthorized access.
  • Compliance: To fulfill legal obligations and enforce our service agreements.

3. Data Security & AI Ethics

We implement enterprise-grade security measures:

  • Encryption: All sensitive data is transmitted via SSL/TLS and stored in encrypted environments (AES-256).
  • Access Control: Access to client code and data is restricted to authorized developers on a "need-to-know" basis.
  • AI Safety: We adhere to strict ethical guidelines, ensuring that AI models are developed with privacy-preserving architectures (like RAG) that keep your data within your control.

4. Third-Party Sharing

We do not sell or rent your personal data. We may share necessary data with trusted infrastructure providers (e.g., AWS, Google Cloud, Stripe) solely to deliver our services. These providers are bound by strict confidentiality agreements.


5. Third-Party Sharing

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact our Data Protection Officer at support@microcomsolution.tech.

Refund & Cancellation Policy

At Microcomsolution, we pride ourselves on delivering exceptional quality. However, we understand that business needs change. This policy clarifies our refund and cancellation terms for our various services.

1. Web & AI Development Projects (Fixed Cost)

Due to the custom nature of software development, refunds are structured as follows:

  • Initial Deposit: The kickoff deposit (typically 30-50%) is non-refundable. This fee covers the allocation of resources, initial discovery, and project setup.
  • Milestone Payments: Once a milestone (e.g., UI Design Approval, Beta Release) is delivered and approved by the client, the payment for that milestone is non-refundable.
  • Project Cancellation: If a client cancels the project mid-development, they are liable for all work completed up to the cancellation date. Any unearned portion of a prepaid milestone may be refunded at our discretion.

2. IT Support & Retainers (Recurring)

  • Monthly Plans: Support retainers are billed in advance. You may cancel at any time with 30 days' written notice. No refunds are provided for partial months or unused support hours..
  • Annual Plans: Cancellations of annual contracts will result in a refund of the remaining full months, minus an early termination fee equivalent to one month of service.

3. Digital Products & Licenses

  • Third-Party Costs: Expenses incurred on your behalf (e.g., domain names, SSL certificates, cloud server fees, premium plugin licenses) are non-refundable.
  • Source Code: Once source code or custom AI model weights have been delivered to you, no refunds can be issued due to the irreversible transfer of Intellectual Property (IP).

4. Warranty & Fixes

We stand by our code. Bug-Free Warranty on all development projects. Any bugs or errors reported during this period will be fixed at no additional cost. This warranty does not cover issues caused by third-party updates or client modifications.


5. Contact Us

If you have any questions regarding these policies, please contact us:. To exercise these rights, please contact us at support@microcomsolution.tech.


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